The nexus between green influencers and green customer citizenship behavior: Do environmental self-identity and dynamic norms matter?

Abstract

Purpose – Green customer citizenship behavior (CCB) is a relatively new concept, with limited research on its antecedents. This study used an integrated theoretical framework to examine how green influencer influencers influence green CCB through environmental self-identity. Design/methodology/approach – The study combines social identity theory with social norms theory to propose a research framework. A within-subject experiment was conducted with 257 coffee shop customers in the United States. Findings – The results indicate that green influencers are stronger predictors of green CCB than non-green influencers, with thisrelationship mediated by environmentalself-identity. Additionally, dynamic norms do not moderate the direct relationship between green influencers and green CCB. However, it moderates this relation indirectly through environmental self-identity. Originality/value – This study, for the first time, examines the differential impact of green versus non-green influencers on green CCB. It also explores the mechanism by which, and the conditions under which, these two types of influencers most effectively impact green CCB through the mediating role of environmental selfidentity and the moderating role of dynamic norms.